Refund Policy

The Free plan is available at no cost with no time limit. No payment method is required to use the Free plan, and there is nothing to refund. Free plan users are subject to the usage limits described on our pricing page and may upgrade to a paid plan at any time.

FirstSlate Pro and Studio plans are billed on a monthly or annual cycle, as selected at checkout. All payments are processed securely through Stripe.

We offer a 7-day refund window from the date of your initial subscription purchase or annual renewal. If you are not satisfied with your paid plan within the first 7 days, contact us at hello@firstslate.co and we will issue a full refund, no questions asked.

After the 7-day window, payments are non-refundable. You will retain access to your paid plan features through the end of your current billing period.

Monthly subscriptions renew automatically each month on the anniversary of your subscription start date. You may cancel at any time through your account settings or by contacting us.

Cancellation takes effect at the end of the current billing period. You will not be charged again, and your account will revert to the Free plan at the end of the period. No partial-month refunds are issued.

Annual subscriptions are billed in full at the start of each year. Annual plans receive a discounted rate compared to monthly billing.

Canceling an annual plan stops your subscription from renewing — you will not be charged again. You keep full access to all paid features through the end of the annual period you already paid for. Unused months are not refunded, and your account reverts to the Free plan when the period ends.

If you downgrade from a higher-tier plan to a lower-tier plan, the change takes effect at the end of your current billing period. You will not receive a prorated credit or refund for the remaining period on your current plan. Your billing will reflect the lower-tier price starting on your next renewal date.

If you upgrade from a lower-tier plan to a higher-tier plan mid-cycle, you will be charged a prorated amount for the remainder of the current billing period. The new plan features become available immediately upon upgrade.

If we terminate your account due to a violation of our Terms of Service, you will not be entitled to a refund for any remaining period of a paid subscription. If we terminate your account for reasons unrelated to a violation on your part, we will issue a prorated refund for the unused portion of your current billing period.

To request a refund within the 7-day window, contact us at:

• Email: hello@firstslate.co
• Subject line: Refund Request — [your account email]

Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer. Note: in rare cases, Stripe's original payment processing fee may result in a marginally reduced refund amount.

If you have questions about your billing or this policy, we're happy to help. Reach us at hello@firstslate.co or via our contact page.